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FAQ

ORDERING

 

CAN I MODIFY MY ORDER?

WE PROCESS ORDERS AS QUICKLY AS POSSIBLE. THEREFORE, ONCE AN ORDER HAS BEEN PLACED, IT CANNOT BE CHANGED OR CANCELLED. IF YOU WISH TO CHANGE YOUR ORDER, PLEASE PLACE A NEW ORDER FOR THE DESIRED SIZE AND/OR COLOUR AND ARRANGE FOR A RETURN SHIPMENT TO RETURN YOUR ORIGINAL ORDER.

  

WHEN I PLACE AN ITEM IN THE SHOPPING CART, AM I GUARANTEED TO RECEIVE THE MERCHANDISE?

PLACING ITEMS INTO YOUR SHOPPING CART DOES NOT GUARANTEE THE ITEMS WILL REMAIN IN STOCK. ONCE AN ITEM HAS BEEN PURCHASED WE WILL SEND YOU AN ORDER CONFIRMATION EMAIL. IF WE ARE UNABLE TO COMPLETE YOUR ORDER FOR ANY REASON WE WILL NOTIFY YOU VIA EMAIL AS SOON AS POSSIBLE.

 

AN ITEM I WANT IS SOLD OUT. WHEN WILL IT BECOME AVAILABLE AGAIN?

IF AN ITEM IS LISTED AS SOLD OUT IT IS NOT AVAILABLE FOR PURCHASE. YOU CAN CLICK ON THE "GET NOTIFIED" LINK ON THE PRODUCT PAGE AND SIGN UP TO RECEIVE NOTIFICATIONS OF NEW STOCK.

 

I RECEIVED A DAMAGED PRODUCT. WHAT SHOULD I DO?

PLEASE EMAIL US AT VIP@CHRISTIANMEIERDESIGN.COM AS SOON AS YOU RECEIVE YOUR ORDER.

 

HOW DO I FIND OUT WHEN NEW STYLES ARE RELEASING AND WHEN?

YOU CAN STAY UPDATED WITH OUR LATEST RELEASES  BY SIGNING UP FOR OUR NEWSLETTER. 

 

I PURCHASED A GIFT CARD. WHEN WILL BE IT MAILED TO ME? 

GIFT CARDS ARE PROCESSED WITHIN 3 BUSINESS DAYS, DEPENDING ON CREDIT CARD VERIFICATION.  AS SOON AS WE ARE READY TO SEND YOUR GIFT CARD, IT WILL BE SENT TO THE E-MAIL ADDRESS YOU PROVIDED WHEN PLACING YOUR ORDER. 

 

 

 

SHIPPING

 

WHEN WILL MY ORDER SHIP?

ORDERS SHIP WITHIN 3 BUSINESS DAYS, PENDING INVENTORY AVAILABILITY AND CREDIT CARD VERIFICATION. 
YOU WILL RECEIVE AN EMAIL NOTIFICATION WITH TRACKING INFORMATION ONCE YOUR ORDER SHIPS. IF YOU DO NOT RECEIVE A SHIPPING CONFIRMATION EMAIL WITHIN 3 BUSINESS DAYS, PLEASE CONTACT VIP@CHRISTIANMEIERDESIGN.COM
PLEASE NOTE, WE DO NOT SHIP ON WEEKENDS OR HOLIDAYS. FOR MORE INFORMATION ON OUR SHIPPING POLICY, PLEASE VISIT OUR SHIPPING AND DELIVERY PAGE.

 

WHERE DOES MY ORDER SHIP FROM?

ALL ORDERS ARE SHIPPED FROM OUR FACILITY IN GERMANY.

 

I AM PLACING AN INTERNATIONAL ORDER. DOES THE SHIPPING COST INCLUDE THE CUSTOMS, DUTIES AND/OR TAXES?

CUSTOMS, DUTIES AND TAXES ARE NOT INCLUDED IN THE ITEM PRICE OR SHIPPING COST. WE SHIP ALL INTERNATIONAL ORDERS DELIVERY DUTIES UNPAID (DDU), WHICH MEANS ANY FEES ARE CHARGED ONCE THE PARCEL REACHES ITS DESTINATION AND MUST BE PAID BY THE RECIPIENT. UNFORTUNATELY THESE FEES ARE BEYOND OUR CONTROL, AND WE ARE UNABLE TO COVER THEM FOR OUR CUSTOMERS.

 

MY TRACKING INFORMATION STATES THAT MY ORDER WAS ALREADY DELIVERED BUT I HAVE NOT RECEIVED IT. WHAT DOES THIS MEAN?

PLEASE EMAIL VIP@CHRISTIANMEIERDESIGN.COM WE’LL DO OUR BEST TO RESOLVE THE ISSUE AS QUICKLY AS POSSIBLE. 

 

 

 

 

RETURNS

  

HOW DO I RETURN AN ITEM FROM MY ORDER?

PLEASE VISIT OUR RETURNS PAGE TO SUBMIT A RETURN REQUEST.
WE ACCEPT ITEMS IN NEW CONDITION WITH THE ORIGINAL TAGS ATTACHED FOR A REFUND OR EXCHANGE.
YOU HAVE 14 DAYS FROM THE DATE YOU RECEIVE YOUR ORDER TO SUBMIT A RETURN REQUEST.

 

 

 

FIT AND SIZING

 

HOW DO I KNOW WHAT SIZE WILL FIT ME BEST?

PLEASE VISIT OUR SIZE GUIDE SECTION WHERE YOU CAN SEE THE MEASUREMENTS. IF YOU HAVE ANY FURTHER QUESTIONS, PLEASE SEND AN E-MAIL TO VIP@CHRISTIANMEIERDESIGN.COM AND WE WILL HELP YOU FIND YOUR CORRECT SIZE.

 

 

 

GARMENT CARE

 

HOW DO I CARE FOR THE ITEMS THAT I PURCHASED?

EACH STYLE HAS SPECIAL CARE INSTRUCTIONS ATTACHED TO THE GARMENT AND ON THE PRODUCT DETAIL SECTION OF OUR WEBSITE. PLEASE FOLLOW THESE INSTRUCTIONS CAREFULLY. WE RECOMMEND OUR CARE SECTION.